Nationwide Title Clearing, Inc. Trains for Results

3:21 am on March 23, 2017

Nationwide Title Clearing, Inc. is the leading mortgage document processor in the United States as noted by the fact that eight out of ten retail mortgage companies in the nation use them for their primary source of documents.


If you have ever purchased or sold a home, you were most likely impressed with the amount of documentation that went along with the transaction. All of that information came from a company such as Nationwide, and it all has to be correct, or the transaction will not be able to go through.


Nationwide has access to over 3,600 venues, jurisdictions and counties where all of the property records are stored, some of them still in manilla folders in a metal file cabinet. With their proprietary technology, they can find them all, or just about all of them. The company has a .78% failure rate which is less than 1%. That is a minuscule figure considering the volume of information that they process.


The company’s compliance rate is 99.98% which is unheard of, but it is a fact. Nationwide Title Clearing is the most sought after wholesale and it is not by accident. The biggest reason for their success is the training program that their employees enjoy. When a new person is hired, they are put through an in-depth three-week training period, and then when they start working, they are shadowed by a trainer until they master that initial phase of their work.


Employees have access to over 150 advanced training modules which they can get to on their own time. Time is set aside in their regular work schedule if the wish to access these additional modules. This is an opportunity to further their knowledge and also to prepare for advancement. There are 50% to 70-% of the workforce involved in the training all of the time.


John Hillman, CEO was featured recently on and industry-wide podcast. He spoke about compliance and the fact that it is a constant industry buzzword. Hillman went on to say that even though companies must invest in compliance, Nationwide takes the subject a step further. He mentioned that Nationwide had perfected its compliance offerings so that clients only pay for what the need to remain in compliance. Nationwide works with clients as partners, not as a vendor-partner relationship.

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  1. Angelique Uriel says:

    Nationwide prides itself on the efficiency in which it conducts business because, in the mortgage industry, customers need their requests processed as fast and as accurately as possible. That may have learnt a lot of things in which service could do a lot of these things to enable them work well.